Return & Refund Policy

At lishijiashop.com, we are committed to ensuring your satisfaction with your purchase. If you need to return an item or request a refund, please review the following policy:

1. Return Conditions

1.1 If you are not satisfied with your purchase, you may request a return within 30 days of receiving the item. The item must be unused, in its original packaging, and with all tags attached. 1.2 The following conditions are not eligible for return:

Custom-made items or specific discounted items (e.g., promotional or clearance items).
Items that have been used or damaged.
Return requests made after the 30-day period.

2. Return Process

2.1 Before returning an item, please contact our customer service team via email, providing your order number and the reason for the return. 2.2 Our customer service team will provide you with the return address and further instructions. Please ensure the item is in its original condition and include the purchase receipt when shipping it back. 2.3 Return shipping costs are the responsibility of the customer unless the return is due to a product defect or shipping error.

3. Refund Processing

3.1 Once we receive and inspect the returned item, you will receive a confirmation email. Refunds will be issued to the original payment method and are typically processed within 7-14 business days after return confirmation. 3.2 Please note that shipping fees, customs duties, taxes, and other related charges are non-refundable.

4. Exchange Policy

4.1 If you wish to exchange an item, please first request a return. After the return is processed, you can place a new order for the desired item. We do not process direct exchanges. 4.2 Returned items must meet the above return conditions to ensure a smooth refund process.

5. Defective or Incorrect Items

5.1 If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide guidance on how to return the item and will cover the associated shipping costs.

6. Refund Status Inquiry

6.1 After your refund has been processed, you will receive a confirmation email. If you have any questions during the refund process, please contact our customer service team for assistance.