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    Frequently asked questions

    1. How can I track my order?

    Answer: Once your order has shipped, we will send you an email with a tracking number and a link. You can also log in to our website at any time to check the status of your order.

     

    2. What payment methods do you accept?

    Answer: We accept various payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal. You can select your preferred payment option at checkout.

     

    3. Can I cancel or modify my order?

    Answer: If you wish to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped, but once it has been shipped, cancellations or modifications are not possible.

     

    4. What is your return policy?

    Answer: We accept returns for items that are unused and in their original packaging. You may request a return within 30 days of receiving your order. Please note that customized or sale items may not be eligible for return. For more details, please refer to our Return Policy page.

     

    5. How do I choose the right size for me?

    Answer: You can refer to our detailed size guide on the website, which includes measurement instructions and corresponding size recommendations. If you’re still unsure, our customer service team is happy to help.

     

    6. What should I do if the item I received doesn’t match the description?

    Answer: If the item you received doesn’t match the description, please contact our customer service team immediately. We will arrange a replacement or a refund for you.

     

    7. How can I contact your customer service team?

    Answer: You can reach our customer service team via email, live chat, phone, or social media. We are here to assist you with any questions or concerns.